Alupalupa Privacy Policy

Last updated: February 14, 2026

At Alupalupa, our customers' trust is our top priority. This Privacy Policy describes how we collect, use, and protect your personal information when you visit or make a purchase on alupalupa.com.

1. Information We Collect

When you interact with our store, we collect certain information necessary to provide you with the best service:

  • Identification Information: First name, last name, and, in some cases, tax identification number (DNI/NIE/RUT) for billing purposes.
  • Contact Information: Email address, phone number, and shipping/billing address.
  • Payment Information: We process your payments through secure payment gateways. Alupalupa does not store your full credit card information.
  • Technical Data: IP address, device type, and browsing behavior (pages viewed, time spent on the site).

2. How do we use your information?

We use your data for the following purposes:

  1. Manage your orders: Process payments, prepare shipments, and send you updates on the status of your order.
  2. Customer Service: Answering your questions, handling returns, or addressing complaints.
  3. Marketing (Only with your consent): To send you our newsletter with offers and updates. You can unsubscribe at any time.
  4. Fraud prevention: Protecting both your account and our store from suspicious transactions.

3. Legal basis for processing

We process your data on the following legal grounds:

  • Contract performance: We need your information to deliver the product you purchased.
  • Consent: When you check the box to receive advertising.
  • Legal requirement: To comply with tax and accounting regulations.

4. Who do we share your data with?

We do not sell your information to third parties. We only share data with vendors who are essential to the operation of the store:

  • Logistics companies: (e.g., Correos, DHL, FedEx) so you can receive your package.
  • Payment Gateways: To process transactions securely.
  • Hosting and Software Providers: To keep the website up and running.

5. Your Rights (ARCO)

As a user, you have the right to control your information. You can ask us at any time to:

  • Access: Find out what information we have about you.
  • Correction: To correct incorrect information.
  • Deletion: Request that we remove your data from our database.
  • Right to object: To object to our use of your data for specific purposes (such as marketing).

To exercise these rights, please send us an email to info@alupalupa.com with the subject line “Privacy Rights.”

6. Data Security

We use technical security measures (such as SSL/TLS encryption) to protect your information during transmission. However, please keep in mind that no method of transmission over the Internet is 100% secure.

7. Changes to this policy

We may update this policy from time to time to reflect changes in our practices. We will notify you of any significant changes via our website or by email.