Terms and Conditions
www.alupalupa.com reserves the right not to enter into any contract with any user who makes fraudulent use of the website or who fails to comply with any of the terms set forth in these General Terms and Conditions. In such cases, www.alupalupa.com may revoke the user’s customer status and deny them access.
These General Terms and Conditions apply to all contracts entered into through the website, as well as to all business relationships of any kind between www.alupalupa.com and its users, unless expressly stated otherwise.
II. Procurement of Services/Products
Users agree to use the Website and the services offered in a proper, lawful, and diligent manner.
Users are responsible for the accuracy of the information they provide when registering or making a purchase. False or fraudulent orders will result in cancellation and may be reported to the authorities.
Only one account per user is allowed.www.alupalupa.com is not responsible for external links or third-party content.
All orders placed through the Website are subject to acceptance by www.alupalupa.com. Once payment in EUR (euros) has been confirmed, the user will receive a confirmation email.
All prices displayed on www.alupalupa.com are in EUR (Euros), unless otherwise stated. The total price, including shipping costs and applicable taxes, will be clearly displayed at checkout before you proceed to payment.
III. Payment Methods
We accept online payments via credit cards verified by the customer.
Delivery times vary depending on the destination and the carrier's availability.
The customer is responsible for ensuring that the delivery is made to the address provided during business hours. If the delivery cannot be completed due to the customer’s absence or incorrect information, the order may be returned and redelivery fees will apply.
V. WarrantyAll products sold by www.alupalupa.com are covered by a warranty against manufacturing defects. Customers must report any defects or damage within 5 calendar days of receiving the product by contacting info@alupalupa.com.
Returns for incorrect items or size errors will be accepted within 14 calendar days of delivery.
VI. Refund and Return Policy
Refunds will be issued only through the original payment method. Return requests must include clear photographs of the defect or damage, submitted via the contact form or email.
Each case is evaluated individually, and customers will be notified of the decision within 24 to 72 hours.
Products may be returned if they have not been used, have not been opened, and are in their original packaging.
Cancellations are only accepted if requested before shipment. Once shipped, orders cannot be canceled.
VII. Restricted Use and Compliance with Sanctions
Alupalupa.com will NOT market or provide services or products to any of the countries subject to sanctions by the OFAC (Office of Foreign Assets Control), in accordance with Gibraltar law.
VIII. Governing Law and Jurisdiction
Any purchase, dispute, or claim arising out of or in connection with this website shall be governed by and construed in accordance with the laws of Gibraltar. The parties agree to submit to the exclusive jurisdiction of the courts of Gibraltar for the resolution of any dispute or controversy relating to the application or interpretation of these terms.
IX. Customer Service and Complaints
Customer satisfaction is our top priority. For any complaints, users can contact info@alupalupa.com
X. Final Provisions
If any provision of these Terms and Conditions is held to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.
The use of this website for fraudulent purposes is strictly prohibited, including, but not limited to, the introduction of viruses, cyberattacks, or unauthorized access. By using this website, you agree to receive electronic communications (emails, website notifications) from www.alupalupa.com.
XI. Company Information
Company Name: Korvex Holding Ltd
Registered office: Suite 2, 260 Main Street, Gibraltar GX11 1AA.
Website: www.alupalupa.com
Email: info@alupalupa.com
Business License Number: GICO.126526-69
