Frequently Asked Questions

📦 Orders and Shipping

• Which countries do you ship to?
  • Answer: We currently ship throughout Europe.
• How long will it take for my order to arrive?
  • Answer: The estimated delivery time is 10 to 14 days.
• Can I change or cancel an order I've already placed?
  • Answer: If the order hasn't left our warehouse yet, we can make changes to it. Please contact us as soon as possible via our customer service WhatsApp.

👕 Sizes and Products

• How do I know my size?
  • Answer: On each product page, you'll find a detailed size guide with measurements in centimeters. We recommend measuring a garment you already have at home for comparison.
• Do the colors on the website match the actual colors?
  • Answer: We strive to ensure that the photos are as accurate as possible. However, depending on your screen's brightness settings, the colors (especially coral red or lemon yellow) may vary slightly.

🔄 Returns and Exchanges

• What should I do if the size doesn't fit me?
  • Answer: Don't worry! We offer easy size exchanges. You have 14 days to request one through our returns portal.
• How long will it take for my refund to arrive?
  • Answer: Once we receive the package at our warehouse and verify that it is in perfect condition, we will process the refund within 3 to 7 business days.

💳 Payments and Security

• Is it safe to shop at Alupalupa?
  • Answer: Absolutely. Our website has a 256-bit SSL certificate, and we use secure payment gateways to protect your banking information.
• What payment methods do you accept?
  • Answer: We accept credit/debit cards (Visa, Mastercard), Apple Pay, and Google Pay.